Return and Exchange Policy for [dytguoluxury]
I. General Information
This return and exchange policy is designed to ensure your satisfaction with your purchases from our independent website. By making a purchase on our website, you agree to be bound by the terms of this policy.
II. Return Eligibility
1. Products may be returned within 30 days of the delivery date.
2. The product must be in its original condition, unopened, unused, and with all original packaging and tags intact.
3. Items marked as “final sale” or “non-returnable” cannot be returned.
III. Exchange Eligibility
1. Exchanges can be made within 30 days of the delivery date.
2. The product being exchanged must meet the same conditions as for returns (original condition, unopened, unused, with all packaging and tags).
3. If you wish to exchange for a different product, the price difference will be charged or refunded as appropriate.
IV. Return/Exchange Process
1. Contact our customer service team via email or through our website’s contact form to initiate a return or exchange request. Provide your order number and a detailed description of the issue.
2. Our customer service representative will review your request and provide you with a return authorization number and shipping instructions if applicable.
3. Pack the product securely in its original packaging and include the return authorization number.
4. Ship the product back to us at the address provided. You are responsible for the cost of return shipping unless the return is due to a defect or error on our part.
5. Once we receive the returned product, we will inspect it to ensure it meets the return eligibility criteria.
6. If the return is approved, we will process your refund or exchange as requested. Refunds will be issued to the original payment method within 7 business days. Exchanges will be shipped out as soon as possible.
V. Defective or Damaged Products
1. If you receive a defective or damaged product, please contact us immediately.
2. We may request photos or other evidence of the defect or damage.
3. If the product is determined to be defective or damaged due to manufacturing or shipping issues, we will cover the cost of return shipping and either replace the product or issue a refund.
VI. Shipping and Handling Fees
1. For returns due to customer preference (e.g., wrong size, color, etc.), the customer is responsible for the return shipping cost.
2. For exchanges, if the new product is of equal or lower value, there will be no additional shipping charges. If the new product is of higher value, the customer will be responsible for the difference in cost and any additional shipping charges.
VII. Final Note
This return and exchange policy is subject to change without notice. We reserve the right to make exceptions to this policy on a case-by-case basis. If you have any questions or concerns about our return and exchange policy, please contact our customer service team for assistance.
Our email address is: CHHUTTLEE6688@gmail.com